DevCom Agency’s refund policy will be nil if:
You have chosen a special package.
The primary design concept has been approved.
You have demanded revisions.
The cancellation has been made due to reasons non-related to the company.
The company has not been contacted for more than 2 weeks of project.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
The client will not be entitled to any refunds after 7 days, from the date of purchase.
Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Refund requests will not be entertained once the logo/website designs are approved.
A partial refund (not exceeding 25%) could be availed, if the client fails to provide the initial brief for the logo/web design within 10 days of placing the order.
Note: DevCom Agency holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund.
CLAIM YOUR REFUND
To claim your refund in accordance with our refund policy, follow the following steps:
You can claim your refund by:
Dialing our Toll Free Number on WhatsApp.
Sending us an Email.
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by DevCom Agency, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
WE OFFER SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are satisfied.
We aim at exceeding your expectations and strive to accomplish it.
We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).